Innovative Insurance Solutions



Make a Claim With Us

To report a claim regarding your Replacement Vehicle or Theft Protect product, please call us directly on 0191 258 8160.

For any other product, please refer to your policy wording documentation that came with your policy schedule.


Nice 1 Office Hours:-

Monday - Friday: 9.30am – 4.30pm*
Saturday: Closed – answering service
Sunday: Closed – answering service

(*Answer machine when lines are busy/out of hours)

* Our replacement vehicle service is one of the most popular in the UK. As a result, our lines receive a very high volume of calls every day. When calls cannot be answered, messages may be left. Alternatively you can email claims@mbginsurance.com and we will reply by e mail as soon as possible during office hours.